What are your business hours?
Generally, our locksmiths work from 7am-5pm. We try to schedule most appointments within this time frame. Our locksmiths are on call 24/7, but we reserve evenings/nights for emergencies, such as car unlocks or house lockouts. We do try to accomodate customers whose schedules or needs require our services after 5pm on a case-by-case basis. Our locksmiths do work on holidays, but only in the case of emergencies.
What payment methods can I use?
We accept cash, credit and debit cards. We also accept BuckID. We do not accept personal checks. We will accept business checks. For individuals, all payments must be made immediately after service is complete. For commercial locksmith services, we do offer billing as an option but the bill must be paid in full within 30 days. We may be able to work out more flexible payment options for repeat business. Contact us to find out more information on billing.
Do you have a physical location?
We are a mobile locksmith company. Our clearly-marked mobile offices are fully equipped with all of the latest equipment necessary to execute each job. Our technicians drive to the customers. We do not have a store front because we offer more of an emergency-based service that requires us to travel to the customer’s home or vehicle. However, some customers may wish to come to our base of operations for jobs that do not require our technicians to go to them, such as key copies or programming. These customers are welcome to come to our headquarters by appointment only. The service call is waived in this case.
Do you have a warranty for your locksmith services?
We offer a 90-day warranty on all parts and labor. The customer must present a receipt in order to claim warranty service. If there is an issue with any of the hardware or work we have performed, we will honestly assess the issue and determine the proper solution. A service call is not charged for warranty service. The warranty does not cover damage to parts due to vandalism.
Are your locksmiths licensed?
We have a vendor’s license, but a license specific to locksmiths currently is not required in Ohio. However, our technicians have over 10 years of experience in this industry. They stay current in their education and are fully qualified and trustworthy individuals. Buckeye Locksmith does carry liability insurance through State Farm.